Frequently Asked Questions
Are the shells real? +
Yes. Each piece uses real seashells and sea urchins, carefully selected and assembled for a natural coastal look.
Where do you ship from? +
We work with trusted fulfillment partners and international warehouses to prepare and ship orders. All orders are carefully prepared and shipped with tracking.
Where do you ship to? +
We ship worldwide, with primary service across North America and Europe.
How long does delivery take? +
Orders are usually processed within 2-5 business days after payment is confirmed. Estimated delivery is usually 10-20 business days after your order has been processed, depending on your location.
What kind of light is it? +
Our lamps use warm, low-wattage LED lighting designed to create a soft and relaxing atmosphere. Most pieces are USB powered.
Is each piece the same? +
Because every lamp uses natural materials, slight variations give each piece its own character.
Is it a good gift? +
Absolutely. Our lamps are designed to create a calming and beautiful atmosphere, making them a thoughtful gift for any occasion.
How do I clean it? +
A soft, dry cloth or brush is enough. Avoid water and direct sunlight to preserve the natural materials.
What if my item arrives damaged? +
Please contact us within 48 hours of delivery at searhyme629@outlook.com with your order number, clear photos or videos of the item, and photos of the packaging.
Do you offer returns? +
Yes. We offer a 14-day return policy for unused items in their original condition. Please contact us to initiate a return.
Will I receive tracking information? +
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking may take a few days to update.
Do I need to pay customs duties or import taxes? +
Depending on your country or region, customs duties, import taxes, VAT, or other fees may apply. These charges are the responsibility of the customer unless clearly stated at checkout.
What should I include when contacting support about an order? +
Please include your order number and the email address used at checkout so we can help you faster.