Return & Refund Policy

We want you to feel confident shopping with Sea Rhyme. Please read our return and refund policy carefully before placing your order.

Because our products are prepared through trusted fulfillment partners and may be shipped internationally, return shipping can be costly and must be arranged carefully. Please contact us before sending any item back.

Return Window

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging, with all accessories and packaging materials included.

Return requests made after 14 days of delivery may not be accepted, unless required by applicable law.

Return Approval Required

Please do not send any item back without contacting us first.

Returns sent without approval may not be accepted, refunded, or processed.

The return address may be different from the address shown on your package. Packages sent to the wrong address may be lost or rejected, and Sea Rhyme is not responsible for unauthorized returns sent to an incorrect address.

To request a return, please email us at:

searhyme629@outlook.com

Please include:

• Your order number

• Your name and email address

• The reason for the return

• Photos or videos of the item, if there is a product issue

If your return request is approved, we will provide return instructions.

Customer Responsibility for Return Shipping

For returns due to customer preference, change of mind, ordering the wrong item, ordering the wrong variant, or no longer wanting the product, the customer is responsible for all return shipping costs.

Original shipping fees, shipping insurance fees, customs duties, import taxes, VAT, and handling fees are non-refundable, unless required by applicable law.

We do not provide prepaid return labels for change-of-mind returns.

If a return is approved, the customer must use a trackable shipping service and provide the tracking number to us. Sea Rhyme is not responsible for return packages that are lost, delayed, damaged, refused, or sent to the wrong address.

International Return Shipping

Because orders may be fulfilled internationally, return shipping costs may be high.

Customers are responsible for checking return shipping costs before requesting a return. If the return shipping cost is higher than expected, the customer may choose not to proceed with the return.

Any customs duties, taxes, brokerage fees, or import charges related to the return shipment are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

searhyme629@outlook.com

Please include:

• Your order number

• Clear photos or videos of the item

• Photos of the outer packaging

• Photos of any damaged parts

• A short description of the issue

After reviewing the evidence, we may offer a replacement, refund, partial refund, store credit, or another suitable solution depending on the situation.

Please do not return a damaged, defective, or incorrect item unless we specifically ask you to do so. In many cases, we may resolve the issue without requiring a return.

If the issue is confirmed and a return is required, we will provide return instructions.

Missing Items

If your order arrives with missing items, please contact us within 48 hours of delivery at searhyme629@outlook.com.

Please include your order number and clear photos of the package and all items received.

We will review the issue and help with a suitable solution.

Non-Returnable Situations

We may not accept returns or refunds in the following situations:

• The item has been used, damaged, altered, washed, modified, or handled improperly after delivery

• The item is missing original packaging, accessories, labels, or protective materials

• The customer provided an incorrect or incomplete shipping address

• The package was refused by the customer

• The package was not collected or picked up by the customer

• The package was returned to sender due to customer error

• The return was sent without approval

• The return was sent to the wrong address

• The return package was lost or damaged in transit

• The request was made after the return window

• The issue is caused by normal use, improper handling, or accidental damage after delivery

• The issue is related to minor natural variations in shape, texture, color, size, or finish

• The product appears slightly different due to screen settings, lighting, or natural material variation

Because some of our products include natural or handmade-style elements, slight variations may occur. These variations are part of the character of the product and are not considered defects.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and correct before placing your order.

Sea Rhyme is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If a package is lost, delayed, returned, or delivered to the wrong location because of an incorrect or incomplete address provided by the customer, we may not be able to offer a refund or replacement.

If a reshipment is possible, the customer may be responsible for additional shipping costs.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned because the customer did not complete delivery, pick-up, customs payment, or local carrier requirements, shipping fees and related costs are non-refundable.

If the package is returned to us or our fulfillment partner, any refund, replacement, or reshipment will be reviewed case by case. Additional shipping costs may apply.

Refunds

Once your approved return is received and inspected, we will notify you by email.

If your refund is approved, it will be processed to your original payment method.

Please note:

• Original shipping fees are non-refundable unless required by applicable law

• Return shipping costs are the customer’s responsibility unless otherwise agreed in writing

• Customs duties, import taxes, VAT, and related fees are non-refundable by Sea Rhyme

• Any loss, damage, or missing parts in the return package may reduce or cancel the refund

• It may take several business days for your bank or payment provider to post the refund

Partial Refunds

We may offer a partial refund in situations such as:

• The item has minor damage but is still usable

• The customer prefers to keep the item

• Returning the item is not practical due to international shipping costs

• The issue does not affect the main function of the product

• Parts, packaging, or accessories are missing from the return

Partial refunds are reviewed case by case.

Exchanges

We do not guarantee exchanges for all orders.

If you want a different item or variant, please contact us first. If an exchange is approved, the customer may be responsible for return shipping and any additional shipping costs for the replacement item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

searhyme629@outlook.com

If the order has already been processed, packed, assigned to a fulfillment partner, or shipped, we may not be able to cancel it.

If cancellation is no longer possible, you may request a return after delivery according to this policy.

Contact Us

For return or refund questions, please contact us at:

Sea Rhyme
Email: searhyme629@outlook.com

Please include your order number and the email address used at checkout so we can help faster.